Exploring the process of management system implementation: a case of Six Sigma

Purpose The purpose of this study is to discover the learning mechanisms and temporal dynamics implementing systems (Six Sigma) as it unfolds over time. Design/methodology/approach data come from a European engineering company that was Six Sigma-based quality management system (QMS) seven-year period. analysis based on an event-sequence reconstruction implementation process unfolded time discovers four different emerged: programmatic, persistent, adaptive dialectical mechanisms. research follows design study, where authors how Findings Much literature suggests prescribed sequence “turn-key” steps. However, findings show only 40% all events were driven by generic practices, while 56% required constructing new practices via learning. Moreover, did not proceed in linear programmatic fashion, but instead followed punctuated equilibrium pattern, which alternated between periods incremental change major organizational change. also found changing many complementary structures interdependent with (i.e. Sigma). By understanding process, managers can better assess effort involved, adapt their situated context predict critical junctures could break down. Originality/value This complements few studies have examined systems. Most examine factors or conditions result success (the what systems), takes place during complex nonlinear involves modes